Do I have to be home for my delivery?

No. We can leave your delivery at your door ,or a safe place for you to collect on your return home. When placing your order on line, you can leave a set of instructions or details on where you would like us to put your order if you know you will not be home.

 

When do we deliver?

Refer to our delivery schedule/Terms.

Where do we deliver?

Refer to our delivery schedule/Terms.

How will my order be shipped?

Our drivers deliver to our customers in refrigerated vehicles that comply with industry standards. This ensures your order arrives fresh.

What happens if I am unhappy with a product?

Refer to our returns policy/Terms.

How does my order stay fresh on my doorstep?

Ideally we endeavor to deliver to you when you are at home, but if not we will deliver your order in chiller boxes , place it re: your instructions or in a shady place. Keep in mind if you have ordered chilled or dairy items you would not want to leave them unattended for a long period of time.

Are my details kept confidential?

Please refer to our privacy policy.

How do I pay?

Payments can be made through our secure online checkout, direct bank transfer or credit card. Please refer to our term page for more information.

Where does Tweed fruit Exchange produce come from?

Our products are sourced locally, nationally and some imported items.

What are your cut-off times for placing orders?

As long as your order is placed and payment recieved by 7am we can offer same day delivery.

Can I set up a business account or bulk buy?

If you wish to set up an account for regular purchases for your business or are interested in bulk purchases, please contact us via email or phone 02 66711155.

What is the minimum order I can place?

A minimum  $30.00 purchase is required for home delivery. All deliveries will attract a  $5.00 flat fee for delivery.